Finding help

We recommend you reach us by creating a support ticket through the web portal if you need help.

You may contact us by email or phone if you can't access the portal.

Create a ticket in the portal

Please follow the below steps to file a ticket:

1. Log in to the web portal.
2. Locate the top menu bar, and click Tickets under support.
3. Click new ticket at the top-left corner.
4. Fill in your situation and click submit.

You will receive a notification whenever there is an update about your ticket.

7x24 Enquiry Support

For log in issues like forgetting the login password or losing the two-factor authentication device, you may reach us with the following information.

ECC HK
OneAsia Network Limited
Dir: (852) 3979 3961
Email: [email protected]
Website: www.oneas1a.com