Finding help

You may reach us by creating a support ticket through the web portal. This is the recommended way if you need help.

If you can't access the portal, you may also reach us by email or phone call.

Create a ticket in the portal

Please follow the below steps to file a ticket:

1. Log in to the web portal.
2. Locate the top menu bar, and click Tickets under support.
3. Click new ticket at the top-left corner.
4. Fill in your situation and click submit.

Whenever there is an update about your ticket. you will receive a notification.

7x24 Enquiry Support

For log-in issues like forgetting the login password or losing the two-factor authentication device. You may reach us with the following information.

ECC HK
OneAsia Network Limited
Dir: (852) 3979 3961
Email: [email protected]
Website: www.oneas1a.com